Thank you for shopping at Petrific Animals. We strive to provide the best possible shopping experience, including a smooth and transparent shipping process. Please review our shipping policy to understand how we handle the shipment of your orders.
1. Order Processing Time
Orders are typically processed and shipped within 14 days of receiving your order. This processing time may vary during high-demand periods or due to other circumstances.
2. Shipping Methods
We offer various shipping methods to provide flexibility and convenience for our customers. You can choose from the available shipping options during the checkout process.
3. Shipping Rates
Shipping rates are determined based on the selected shipping method, the weight of the items in your order, and your location. The exact shipping cost will be calculated and displayed during the checkout process.
4. Estimated Delivery Times
Estimated delivery times depend on the shipping method and your location. While we make every effort to meet these estimates, we cannot guarantee delivery dates. Delivery times may be affected by factors beyond our control, such as weather, carrier delays, and peak holiday seasons.
5. Tracking Information
Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order’s progress and estimated delivery date.
6. International Shipping
We offer international shipping to select countries. Shipping costs and delivery times for international orders may vary. Please note that customs and import duties may apply and are the responsibility of the recipient.
7. Lost or Stolen Packages
If you believe your package is lost or stolen, please contact our customer support team at support@petrificanimals.com. We will work with the shipping carrier to resolve the issue.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
9. Shipping Changes
If you need to make changes to your shipping address or order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at support@petrificanimals.com.
11. Changes to This Policy
We may update this shipping policy from time to time. Any changes will be posted on this page, and the updated policy will be effective when posted.
By making a purchase with Petrific Animals, you agree to our shipping policy.
