Thank you for shopping with Petrific Animals. We want to make sure you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, please review our refund policy below.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 30 days of the original purchase.
- The item is in its original condition, unopened, and with all original packaging.
- The product is in resalable condition (unused and undamaged).
2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Personalized or customized items.
- Perishable goods such as pet food and treats.
- Products that have been used or opened.
3. Refund Process
If your return meets the eligibility criteria, please follow these steps for a refund:
- Contact our customer support team at support@petrificanimals.com to request a return authorization.
- Securely package the item and include a copy of your order confirmation or packing slip.
- Ship the item to the address provided by our customer support team.
- Once we receive the returned item and verify its eligibility for a refund, we will process your refund.
4. Refund Methods
Refunds will be processed using the original payment method used for the purchase. Please allow 14 days for the refund to be credited to your account.
5. Shipping Costs
Shipping costs are non-refundable, and you are responsible for any return shipping fees unless the return is due to our error or a defective product.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact us at support@petrificanimals.com.
7. Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page, and the updated policy will be effective when posted.
By making a purchase with Petrific Animals, you agree to our refund policy.
